How to get in touch with us
Every enquiry about Teeth Whitening comes to us in writing, through the enquiry form published on this website. Whitening is a cosmetic treatment that depends on details — the condition of your teeth, the kind of staining, whether you have been treated before, where you are and when you are free — and those details are far easier to record accurately when you have written them down yourself.
Writing to us also means nothing gets lost. Your message sits in one place in your own wording, so whoever picks it up is reading exactly what you meant rather than a hurried note taken down by somebody else — and if your enquiry needs a second opinion before we reply, that person sees your original words too.
You do not need to prepare anything formal. A few clear sentences about what you are hoping to achieve is enough. The sections below explain what we look for in a message, so you can include what you already know and leave the rest for us to ask about.
The contact details published on this site
We would rather be plain about this than have you searching for something that is not there. At the time of writing, this website does not publish a telephone number, an email address, a postal address, or a set of opening hours. The written enquiry route is the contact method the business makes available, and it is the one we can honestly point you to.
We have chosen not to fill that gap with a generic address or a general enquiries mailbox that nobody monitors. A contact detail that looks convincing but goes nowhere is worse than no contact detail at all, because it costs you time and leaves you thinking you have been ignored. If direct lines are published in future, they will appear here.
In practice: send your enquiry in writing, include enough detail for us to work with, and expect the conversation to continue that way until there is something specific to arrange. If you would rather speak to someone before committing to anything, say so in your message.
What to include in your first message
The more of the following you tell us at the start, the fewer rounds of questions we both sit through. None of it is compulsory — but this is what we read for.
- Your name and how to reply to you. An email address and a contact number both help. Some questions are quicker to settle in a short conversation than in a long exchange of messages.
- Your postcode. This is the single most useful thing you can include. It tells us whether you fall within the area we cover and which appointment times are realistic for you, and it saves an entire round of back-and-forth.
- What you actually want from us. There is a real difference between wanting a price, wanting to book, wanting to ask a question, and wanting to know whether whitening is worth it for your teeth at all. Say which one it is.
- A short description of your teeth. How stained they look to you, whether the staining is even across all your teeth, and whether anything is bothering you such as sensitivity or a recent problem with a tooth or your gums.
- Any dental work you have. Crowns, veneers, bridges, implants or visible fillings — particularly on your front teeth — change what a whitening treatment can realistically achieve, so it helps to know early.
- When you need it by. If you have a wedding, a holiday or a photograph in the diary, tell us the date. It affects what we can sensibly suggest.
It is also worth looking at our pricing information before you write. A good number of enquiries are really price questions, and reading that page first often answers them outright — and if it does not, you can tell us exactly which part was unclear.
The questions you can expect us to ask
When you get in touch, we work through a short set of questions before we discuss any professional whitening treatment in detail. They are not a test and there are no wrong answers. Each one changes what we would recommend, and answering them honestly is what allows us to be honest back.
Have you had whitening before?
Previous whitening tells us how your teeth have responded in the past and how recently they were last treated. Someone returning for a top-up after a couple of years is in a different position from someone who has never had a treatment, and the conversation changes accordingly.
How stained are your teeth, and how did they get that way?
Staining from tea, coffee, red wine and smoking sits differently from discolouration that comes from inside the tooth. We will ask how heavy the staining looks to you and how long it has been building. This is where honest expectations get set — we would rather tell you in advance that something will only improve partially than have you disappointed afterwards.
Is there any damage or dental work to consider?
Chips, wear, untreated decay, sore or receding gums and existing dental work all matter here. Whitening works on natural tooth surface, so crowns, veneers and fillings will not change shade with the rest of your teeth.
When would you like to be seen?
We will ask roughly how soon you want treatment and whether weekdays, evenings or weekends suit you best. Between those two answers we can tell you quickly whether what you have in mind is achievable.
What happens between your enquiry and your appointment
Once we have your message and your answers, the next step is confirming that a whitening appointment is a sensible thing to book at all. That conversation happens before anything is arranged, not on the day, because nobody wants to set aside time only to be told that treatment should wait.
If we go ahead, the appointment itself follows a set order. We start by matching the existing shade of your teeth against a standard shade guide, so there is a documented starting point rather than a vague memory of how they looked before. We talk you through what will happen. Your gums and the soft tissues around your teeth are protected before any gel is applied. The whitening gel goes on, a light source is used to activate it, and the result is checked against the same shade guide you started with.
Plan for around an hour in the chair, with a little time either side for the shade check, the preparation and the aftercare conversation. That last part matters more than people expect: what you eat, drink and smoke in the first day or two has a real effect on how the result settles and how long it holds.
Suitability, sensitivity and existing dental work
Whitening is not right for everybody, and suitability is decided individually rather than assumed. That is why the questions come before the booking. Most healthy adults can be treated, but there are situations where we would ask you to speak to a dentist first, and situations where we would suggest waiting.
Untreated decay or gum disease is the clearest example. If either is present, the sensible order is to have it seen to before considering a cosmetic treatment. The same applies if you have had recent dental work and are not sure whether things have settled — your own dentist is the right person to confirm that, not us.
Sensitivity is worth raising early rather than mentioning on the day. Some people notice mild, short-lived sensitivity during or after whitening, and knowing in advance that you are prone to it allows us to plan around it and to talk through what to expect. If sensitivity is something you already live with, tell us how it usually behaves.
One firm exclusion is worth stating plainly: treatment is not suitable for anyone who is pregnant or breastfeeding. Where any of these situations apply, it rarely means never — it usually means not yet.
Appointment times and where we work
We operate across a number of locations, with the same standards and the same approach at each. Consistency is the point: the people, the technology and the way we work do not change depending on where you are seen, so the experience should feel the same wherever you book.
Availability is built around the fact that most people cannot simply take a day off. Early morning slots, lunchtime appointments and weekend times all exist for that reason, and we will do our best to find something that fits your week rather than expecting your week to fit us. Telling us which of those suits you, and how soon you are hoping to be seen, is the fastest way to find out what is actually free.
Because a treatment takes about an hour, it is genuinely possible to fit one into a working day — though we would ask you to leave a little breathing room afterwards rather than booking something immediately, so the appointment is not rushed at the end.
How your information is used when you get in touch
The details you send us are used to answer your enquiry — nothing more. When you contact us, you are agreeing that we can reply using the contact details you have supplied, and we use those details only in connection with that specific enquiry.
That covers your name, contact details and postcode, as well as anything you tell us about your teeth in order to get a useful answer. It is held so we can respond and, if you go ahead, so there is an accurate record of what was discussed before treatment.
Our privacy policy sets out in full what we collect, why we hold it, how long we keep it and what rights you have over it, including the right to ask us to delete it. Our terms and conditions cover the use of this website itself. Both are written in plain English and are worth a look before you send anything you would consider sensitive.